All renters must be over 23 years of age.
•Check-ins on Christmas Day or New Year’s Day.
• 15% discount off total for rentals of 2 weeks or longer (Tax added after discount)
• All room rates are for double occupancy. No discounts for single occupancy.
• The official total hotel occupancy is 10 persons (5 rooms x double occupancy). Some rooms have two beds. When booking a whole hotel group booking, an additional charge of $15 USD per person, per night will be added in rooms that can accommodate more than 2 people for up to 16 persons total.
IMPORTANT: All flights landing in Cancun after 3 p.m. and all arrivals to Isla Mujeres after 5 p.m. please let us know. We have a small, awesome staff that work hard to turnover rooms and we will do our best to accommodate late flights or early arrivals but plan to adhere to these times.
• Late checkout can sometimes be arranged for $25 USD an hour.
• We cannot always store your bags in the office for late departures but you are welcome to store them on our patio at your own risk.
• No refunds for late arrival or early checkout.
• Changes may be made in cases of Force of Nature.
• Email notice is required for reservation cancellations (no phone calls):
– 60 days or more prior to arrival date: deposit can be refunded less a 10% service fee per room.
– 31 days or more prior to arrival date: deposit can be refunded less a 20% service fee per room.
– Less than 14 days prior to the arrival date: Full credit to be placed towards a future stay.
We are a very small boutique hotel with 5 rooms. If you cancel within the last 30 days of your reservation, the likelihood of rebooking your room is slim. Please know, our goal is to give you full credit towards a future stay.
• You will not receive a refund for:
– bad wi-fi connection – we are located on an island in Mexico. You will not always have wi-fi.
– off-property construction noise – we are located downtown. It can be noisy during the day.
–other basic comfort issues outside of our control including, but not limited to, bad weather, the city turning off the water for maintenance, power outages, festivals in the town square, etc..
• We are a 100% non-smoking hotel. Rooms that have been smoked in will be assessed a $250 USD cleaning fee.
